Delivery Policy
IMPORTANT UPDATE: there are delays with international and Domestic orders due to coronavirus (Covid-19). Please allow for extra time. Click here for more information.
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or a Courier Service within 3 working days; however, if goods are unavailable, delivery will take a little longer. If you wish to query a delivery please contact us, using the ‘Contact’ link .
Shipping for Delivery within Australia Postage costs are via standard delivery without insurance.
Express delivery is also available within Australia only and you will receive your order within 1-4 working days from the date you order.
International Shipping
We ship goods all over the world. We ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.
Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer’s responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with your purchase.
Important note:
International shipping requires a signature on delivery and typically takes 3-10 business days once your order is shipped. Delivery Time frame
Allow 7-10 business days for your order to arrive, if within Australia, and up to 31 days for international customers.
How do I track my order?
As soon as your order has left our premises, we’ll send you a shipping notification email to keep you in the loop. The email will contain your tracking number so you can track the progress of your order through the Australia Post website. Don’t worry if it doesn’t work immediately – it often takes up to 24 hours for it to be searchable in the Australia Post system
Local pick up
Please contact me to arrange a suitable date and time.
How much does shipping cost?
We offer FREE standard shipping across Australia for orders over AUD $60. For orders under AUD $60, a flat rate of AUD $8.95 is charged for orders within Australia.
Shipping Options within Australia –
- Express post: $11.95
- Free shipping
- Local pickup
- Flat rate: $8.95
International shipping charges apply for all areas outside Australia and are based on the weight of the order. To calculate shipping costs we have a “Calculate shipping” button during the checkout process.
Do I have to pay any international taxes and fees?
Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance.
For more information about your country’s customs policies, please contact your local customs office.